Frequently Asked Questions
A: The condo is stocked with almost everything you will need during your stay. The refrigerator is well stocked with basis items that you may want but there is a price list posted for what you consume. The prices are very reasonable and convenient so that you do not have to buy more than you would need if you bought it at the grocery store. You pay at the end of your stay preferably in US dollars
A: The initial payment of 50% of the rental plus tax is due within 1 week of the making the reservation. The remaining balance is due 45 days prior to arrival. If payment is not received by the due date it may result in cancellation of reservation.
A: Payments are refundable if we can rebook the condo for the same rate and same dates. If an emergency occurs and you must cancel please contact us immediately and we will make every effort to rebook the condo.
A: We recommend purchasing trip cancellation insurance so you are protected against unforeseen circumstances. Some companies you might consider are:
www.insuremytrip.com
www.accessamerica.com
www.travelex-insurance.com
You may also want to consult your own insurance company to determine if you have any travel coverage.
A: Our priority is offering a quiet and relaxing environment in a very private beach front property. We rent to families and couples seeking a quiet and relaxing vacation. This is not a party place.
We reserve the right to cancel or terminate a reservation or stay for any guest who is disruptive to others in the building or destructive to property.
A: A safe is provided for guests to secure jewelry, cash, and other smaller item valuables. Guests are responsible for securing and locking the condo anytime you are not inside the unit.
A: If there is excessive cleaning or repair that is necessary you will be charged for the additional cleaning or repair/replacement of damaged items.
A: Extra guests beyond the number identified at the time of reservation are not allowed as overnight guests. A short visit by a small number of additional friends inside the condo is allowed, but use of the beach and area grounds are limited to the guests identified at time of reservation only and is strictly enforced by the condo manager.
A: If you have a reservation and are unable to travel because of airport closings in Cozumel we will credit you 100% and you can reschedule in the future towards another reservation.
A: There is no lifeguard on duty so you are responsible for the safety of your children as well as your own safety. There may be ocean currents at times that vary in severity. When snorkeling we suggest starting your swim against the current which will make the swim back to the condo much more enjoyable.
A: Owners are not liable for damages resulting in injury to any person in connection with this rental or while on their property. Guests agree to indemnify and hold harmless agent and/or owners from any liability or obligation resulting from any injuries, illness or damages. By making your first payment you are agreeing to all the information provided in this Frequently Asked Questions section.
A: Taxi’s are prohibited from making pick-ups at the airport. However, they can drop you off for your departure. An airport van is the only authorized transport from the airport. The cost for the airport van is approximately $10 per person and a van will drive you and your party to the condo. This is not a charge levied by us. It is one that your party will pay at the ticket window at the airport.
A: Yes, several car rental companies have an office at the Cozumel Airport. Some companies have off sight locations for pick up. It is recommended that you reserve the car prior to your arrival. It is important to check if the pick up location is on sight at the airport or off sight as off sight rental requires transportation to the office.
A: Yes, taxis drive by the condos frequently. The fare to town is approximately $4. The on site manager can call a taxi for you or you can wait out front and wave one down. They pass by all day and evening. Ask them what they charge before accepting a ride.
A: Your check-in time is flexible based on occupancy of the condo. If it is vacant the day you arrive, you may check-in as soon as you arrive. If guests are leaving on your arrival date then 2:00 pm is your arrival check-in time. The manager is happy to hold your luggage in her office until your room is ready if you arrive early.
Check out time on the day of your departure is 11:00 am. If no one is arriving on the following day after your departure then you may stay longer than the 11:00am check-out time.
A: There is snorkel gear available but on a first come basis. If you are particular about your mask or fin sizes, you may want to bring your own.
A: No, dive boats cannot pick you up. We are very close to many dive companies such as Aldora Divers and Pepe Scuba at The Coral Princess. Also the manager can help you with this.
A: Bottled water is provided for a small fee in the condos. We do not recommend that you drink water out of the tap. All fruits and vegetables should be soaked 10 minutes in a vegetable solution available at the local grocery store. Some times there is some in the condo if guest did not use it.
A: There are several grocery stores close to the condo. Sedona is the closest grocery store and is within walking distance from the condo. You can ask the manager what you can buy at Sedona. It is about two blocks from the condo and is located on the corner of the main road into downtown and the airport road. Sedona does not have fresh meat. We recommend Chedraui or Mega, which are located close to downtown for all of your grocery needs. Any taxi driver will you be able to take you to any of these locations for around $4.
A: Clara, our manager, will give you a tour of the property when you arrive at the condo. She can help you plan out your activities and answer any questions you may have. There is a 3 ring binder full of brochures on activities in the condo.. Clara can help you book or make recommendations.
A: The condo is cleaned every day including doing your dishes. It is customary to tip the maid at the end of your stay.
A: There is a code on the door that lets you in. No key is necessary.
A: There are several ATM machines on the island. We recommend that you use one that is located at a bank location. The fees to get cash depend on the Mexican bank fees as well as your own bank fees. You can also get cash at Mega or Cheduri grocery stores.
Beautiful and Relaxing
What a wonderful time we had. Leisurely mornings drinking coffee watching the beautiful blue water and the fluffy white clouds. Thinking about making plans and then blowing them off because everything we want is right there. Couldn't have asked for nicer people. Clara was beyond! What a wonderful and lovely person she is. She made Our stay extra special. I'll admit I did cry a little when it was time to go.
Chanda S. Stayed Oct 2021